The departments behind every order.
Sapphire runs as a coordinated team rather than a single point of contact — so your order doesn't stall if one person is unavailable.
One team, four disciplines.
Real names and photos to follow — here's how responsibility is structured across our floor today.
Merchandising Team
Your first and ongoing point of contact — translating your brief into a costed, produced order and keeping you updated at every stage.
Production & Pattern Team
Pattern masters and production supervisors who take an approved sample through to full bulk manufacturing.
Design & Embroidery Studio
Our embroidery and block-print specialists, working from reference boards or original design briefs.
Quality & Export Documentation
Checks every garment before packing, and prepares the documentation your shipment needs to clear customs smoothly.
Want to speak with our merchandising team directly?
They'll walk you through your brief and connect you with the right department as your order progresses.